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Orders and Shipping Policy




How do I pay for a CP Vet order?

CP Vet offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that CP Vet ‘s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking, Cash on Delivery and Wallet to make your order.

CP Vet also accepts payments made using Major Bank credit/debit cards in India.


Are there any hidden charges (Octroi or Sales Tax) when I make an order on CP Vet?

There are NO hidden charges when you make a order on CP Vet. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

Delivery charges may be extra depending on the order value. Please check our shipping policy.


What is Cash on Delivery?

If you are not comfortable making an online payment on CP, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The maximum order value for a Cash on Delivery (C-o-D) payment is ₹50,000. It is strictly a cash-only payment method. Gift Cards or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India.

Credit cards

We accept payments made using Visa, MasterCard and Rupee credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

Internationally issued credit/debit cards cannot be used for Flyte, Wallet and eGV payments/top-ups.


Is it safe to use my credit/debit card on CP Vet?

Your online transaction on CP Vet is secure with the highest levels of transaction security currently available on the Internet. CP Vet uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on CP Vet are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

What steps does CP Vet take to prevent card fraud?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the “Verified by VISA” and “Mastercard Secure Code” services, respectively.

The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online orders.





  1. Most stock orders are processed and shipped within 5 business days.
  2. CP vet stock items are subject to availability. If an item ordered is out of stock, CPvet representative will contact you within 1-2 business days using the contact information that was provided at the time the order was placed.
  3. CP vet can ship products anywhere in India via our registered courier partner When an order is placed, estimated delivery dates based upon the availability of the item(s), the Shipping method selected and the final shipping destination will be provided. Shipping charges are determined by the total weight of the order placed.
  4. CP vet is not responsible for delayed delivery or damages due to shipping errors by our courier partner.
  5. Order errors or changes must be reported within 3 working days from the date of shipment.
  6. Shipping charge can vary anything between Rs 0 to 5000/- depending on types of goods and Rs 0 to 10000/- other than Delhi NCR depending on types of goods & condition.

Free shipping for Orders above INR 500

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